When branches were forced to close their doors due to Covid-19, our activities underwent a great deal of change, change we welcomed. My colleagues have been amazingly resourceful and adept at stepping up to take on new challenges. This has revitalised our operation and presented us with the opportunity to take on new and more varied projects. In addition to more tasks related to housing mortgages, providing advice over the phone has become a large part of our work. Branch employees have taken on work from other departments, one of the team answers the phone for the Customer Service Centre part of the day and another answers the Centre’s mail whenever there is time. We like challenges and taking on new tasks.
My work as Branch Manager involves overall responsibility for the branch’s daily operation and the work we do here but extends to identifying and grabbing new opportunities and tasks. Another important aspect of my duties is to connect with our customers and the community, and to maintain those connections. Landsbankinn in an important part of the Snæfellsbær community. We provide service to both companies and private individuals locally, support sports, culture and charity, and aim to be an active part of the local community. In smaller communities, where industry is perhaps less varied than in larger places, each job becomes very important. This step Landsbankinn has taken, to engage competent employees across the country to work across the Bank’s departments, has been visionary. While it is especially important to service outlets and branches in rural Iceland, the Bank as whole benefits.”